Understanding Mobile Phones

The advantages of fixed mobile convergence

There are three types of organizations can make savings of converged solutions:. The call costs, infrastructure and productivity

savings delivered through the convergence of

While the call savings are easiest to measure, they provide at least the scale of savings. More benefits can be derived through infrastructure efficiency and productivity.

infrastructure savings are delivered via fixed-line replacement strategy and the implementation of a green field site. It affects CAPEX and ongoing OPEX requires possession of fixed and mobile fleet.

productivity and improved business processes, while providing an opportunity for organizations to gain the greatest benefits of convergence are also difficult to quantify. For example, while the solution converged voice mail can save an employee of a five-minute effort on actual benefits may not directly be derived by having an extra five minutes for a 'productive' rad.Prednosti may, in fact, be delivered through customer satisfaction and repeat business as a result of improved response. However, most companies now measure customer satisfaction as a KPI. Thus, increasing productivity and potential of the process re-engineering which can be achieved will have a positive impact on customer satisfaction levels.

Benefits include

• Extending the features of a fixed line call on mobile devices
  
• Reduce call costs
  
• Improving the speed of business
  
• Stock control - for example, in accordance with FSA
  
• Reducing duplication
  
• Ease of capacity expansion
  
• Improving productivity

use of a converged solution also allows the workforce to be more productive through features such as mobile access to direct dial extensions and conferences. Employees are able to quickly respond to voice mail, and benefit from reduced phone tag as they are able to answer more calls first time. Specific productivity are illustrated by the following examples:

• consultants health care consulting company achieved 10 to 15% gain in productivity, as a result of the reduction of telephone tag.
  
  
• carers Home Care company has achieved time savings of 60 minutes per day per employee due to lower voice mail, multiple calls answered first time, reduced telephone tag.
  
  
• call center professionals in the Travel Insurance company handled 25% more calls as a direct result of increased response personnel.
  
  
• University made ​​one hour per day saves time for IT support staff, reducing delays in achieving colleagues for issuing work instructions or troubleshooting.
  
  
• in hospital , nurses were able to save at least 10 minutes every time the patient scores Retrieved from being able to access and check the results regardless of the position in the hospital.

productivity can be relatively difficult to quantify and best dealt with on an individual basis. However, the financial savings can be found by calculating, for example, the number of minutes saved a day through enhanced communication and business processes (eg, time wasted unnecessarily visit the office to raise the table based voicemail or work schedules). In addition, the ability to quickly and consistently respond to customer inquiries and calls can ensure that the client has received and held for a better standard of service.

Although it is difficult to measure, research has shown that the softer benefits can lead to measurable revenue, customer satisfaction, customer retention, and labor rates and cost reduction improvements for the company.

One simple solution is feature rich to enable business SIM Voice, SMS and 3G HSDPA data while roaming. This mobile SIM provides a business with total control over the calls and texts, and nationally on network and while roaming the host. In addition, the SIM provides connectivity with defined private mobile networks and access to a common core for application activation.

is improved by providing mobile short code dialing to other extensions in the operation and support for the same feature selection provides the fixed line unit, the increase in application integration.

Number Portability

MNO or MVNO provides number portability and ensures that users can keep their existing phone numbers and avoids any disruption dialing experience for end users,. Training does not require

Data to support.

Idealy network fully supports data option to provide internet and email connections. Access Point Name (APN) are provided for network support for applications such as push-to-talk (PTT

Roaming

Subscribers naturally expect the same service options when traveling overseas as you do when you registered to your home network. Our goal is to avoid complicated methods for making calls while ensuring subscribers can use your account while roaming abroad. Ideally, they want to be able to dial directly from your mobile contact list without editing the numbers in order to determine the correct country code.

extent CAMEL Application for Mobile network Enhanced Logic support means that, as long as the international network of support CAMEL, the user selects as usual. When a camel is supported, we can not guarantee seamless prepaid roaming experience. Costs are usually less than normal call rates, and this solution provides call recording, as appropriate, according to the FSA still supplies while traveling in CAMEL countries.

CAMEL Call Back This means that the solutions of the caller makes the call as normal, and the call is directed to platformu.Poziv then drops for a short razdoblje.Platforma then immediately rings back the caller and the destination number and connects the two parties. This solution depends on the CAMEL and ensures lower call rate, but it also created a bit longer to connect.

Roaming will allow connection even if no network is CAMEL dostupna.Poziv made ​​through the local network macro is selected for the strongest network in the area. Call charges are at standard rates of the country. This solution guarantees a connection, but does not provide call recording within FSA regulations and will potentially cause the maximum price of the call.

a landline number on the SIM

Sims can support both fixed and mobile numbers, which allows mobile phone to be the host and the standard fixed DDI (number) and cell phone simultaneously.

The choice of handsets

This will support a wide range of handset models, and since it is independent of Smartphone operating systems, it is not influenced by the operating system changes.

Brief for choosing

As a result of routing calls to the presentation of a PBX or hosted data center switch, short code dialing, and a choice (ie, no labeling on demand feature or program support, such as recording / Don 't track or identify private calls) are supported.

saving

saving

...

Cost Savings on mobile

outbound call leg under the control of the business and will, in principle, be configured to avoid the Mobile Network Operator (MNO), fees for national and international calls. Calls at the discretion of the business, we can put

• FOC via internal, national and international business network, if you stay on the network or on the land line rate contract for off-net calls over the PSTN or business has chosen carrier
  
• inbound calls to mobile phones are presented to the PBX and get a share of Media Termination of loans (credit to the SIM) Mobile network pays

In addition, this can provide significant savings in more than 70% on international roaming charges. It provides:

• using a professional mobile operator Call Back
  
• Reduced costs as an outgoing call leg under the control of the business

of the Basic Application Integration

will put all calls and messages (SMS) on a common core for switching. This common core can also route calls or messages, or through the application platform, which in turn will activate the necessary service for a call or message. It provides fixed and mobile calls and messages for use of common platforms and applications for the first time, ensure that business requirements are met without the need for applications on mobile phones.

third-party Business Applications

common core offers a great capacity for application integration. Opting in to the short code will provide an integrated program to be activated with the dialed numbers feeding applications, avoiding the need for the user to enter additional digits. For example, the registration for, say, working hours and flex time or a record or security personnel arriving at the site can choose a number that indicates the application and place - Calling Line ID can identify the caller - all wrapped up in one call.

push-to-talk (PTT) PTT is a mobile application allows mobile phones to be used as a private mobile radio (PMR), but with more choices of instruments, including ruggedized phones. PTT is a hosted service, but at the local level with a private mobile network. PTT also provides for the health and safety requirements Lone ability to locate by SMS and GPRS.

user applications

Support for a wide range of user-related application provides inbound call management, e-mail and business services for individuals. This means that these services are available on both fixed lines and mobile devices.

Intelligent Number (in) Number of supporting intelligent personal numbering, offering the user flexibility to choose to submit their calls to any number of nominations that can be selected, including international numbers. This provides a comprehensive strategy for hot tables, as well as support business continuity / recovery.

and supports a lifestyle management, providing a call forwarding when you are unavailable (eg switched off), or by date and time, with the possibility of informed people are trying to get in touch via SMS and e-mail alerts.

In the event that the person named can not be contacted, the call may be offered an assistant or team (eg sales team) to answer. 'Assistant' may have released the original called party and, if known, the reason for non-response, to respond to the caller appropriately. This service is also offered as chief-secretary of labor.

voicemail corporate voice services, which include enhanced notification via e-mail and SMS integration.

Call Recording on demand - Press * at any point in your conversation and record the entire conversation will be captured. This record will be stored with voice mail, and will be available across mobile, fixed phone or computer.

"always-on 'recording business and regulatory compliance and governance requirements. It integrates the ability to use call recording to expand, or smart mobile number - to be implemented through the guidance for fixed and mobile calls. The call recordings are available through the web portal and can be mixed visible and / or encrypted.

Financial Services Authority (FSA) requirements for mobile voice and SMS recording. There is a substantial need in the market for mobile services to meet the FSA requirements for recording voice and SMS. Fioxed mobile convergence through the SIM will allow companies to impose a voice and SMS from any mobile phone company over the wireless network routing. This solution does not rely on the mobile phone software that can circumvent or deleted by the user.

All calls are logged for individuals.

audio conference pre-booked direct or conference facilities to provide scalable, cost-conferencing bridge.

Security Control

will give companies with control over the use of their mobile phone. Many mobiles are used in the workplace when the landline phones are also available. Using a fixed functionality is much cheaper than mobile, so providing a converged solution enables businesses to maintain control of costs, regardless of whether mobile or fixed line phone is used. Private mobile network deployment to bring complete control and cell phone costs in the business, in the same way as PBX.Mobitel resulting costs at the same rate as the fixed phone.

Mobile deployment options

primary design goal is to converge fixed and mobile networks for businesses, giving them complete control over its mobile real estate, taking control of further dialing, allows significant savings on the cost of a typical mobile phone, integrating applications, and more. This solution SIM replacement will meet this goal for customers using legacy and IP PBX at the customer premises and where the customer installs a private mobile network at their premises.

the first customer premises options will enable users to converge voice and control,. SMS will be delivered and managed on the host mobile network

The second option offers the customer premises for private mobile network is the customer PBX at the customer premises. With this option, private mobile network will provide full service and mobile site and check the flow through the cellular network with each other providing network transparency.

Hosted Communications can be deployed using any of the above options, provide a service for recording and management to provide footage for corporate governance and compliance with regulatory requirements and other application services.

Customer premise - MDC

Mobile Direct Connect (MDC) service to all trunk calls from / to SIM directly to the customer's equipment will be prostor.Pozivi SIP and, in the case of legacy network / PBX, the gateway will be required. SMS will remain on the mobile network and will be delivered to slušalicu.Dodatne services for secure SMS-recording is also available.

Using MDC, customers with their legacy PBX or IP PBX or network, or both, shall be provided with a control on your PBX via mobile originated calls and calls outside the network to their mobile phone. Presumably, for this purpose, the client can not locate nor has any interest for the control of SMS. SMS will be delivered and managed on the host mobile network.

platform, connected to mobile networks, will receive the SIP call, the customer will be routed over the SIP trunk (s) to the customer PBX. If the customer wishes to put on a call leg back to the macro network, the call will be sent via SIP Trunk on a platform that will call on the mobile network. All other calls, the other leg will be on assessing the business, enabling significant savings.

integrators will need to configure your PBX or PBX network to a short code dialing, and any other coded dial is used to connect a call to the application or service, and then run the second leg call.

All calls to mobiles on the same network should be routed through the platform. Where network, based on an invitation received from the platform and returned to the platform, certain rules will apply to the call is recognized as a call originating from the mobile network. Customers who are provided for recording SMS can have their SMS messages routed through the host platform for the secure storage and review.

The customer premises - private mobile network

in the mobile network implementation services will be seen all voice and text (in PMX) trunked to the customer premises to deliver the customer's PBX over private mobile network implementacije.Glasovne calls will SIP and, in the case of legacy networks / PBX, the gateway will be required. private mobile network will communicate with national and global cellular network cross-platform connectivity.

Customers with their legacy PBX or IP PBX or network, or both plus local private mobile network will be provided with a control on your PBX via voice calls, which may require guidance in the private mobile mreže.Privatne mobile networks will interact with the platform the option to distribute SMS messages locally or back to the host mobile network. In addition, a private mobile network system will communicate the location and authentication information through the management platform for related applications within a local private mobile network the network and host network.

Where the local PBX is an IP PBX supports SIP extensions, a local private mobile network to use private mobile network SIP Registration Manager to register mobile phones within a local private mobile network. Cell phones will be registered on arrival and to leave the private mobile network will be treated as a SIP extension on the IP PBX. This close integration will allow the phone to act as extensions to the IP PBX and local support services provided to the IP PBX.

phones will switch between macro, micro and macro back to the wireless network automatically and seamlessly. SMS messages will be delivered to mobile phones either locally or on the macro network. Cell phones will have full mobile features and facilities available in the local network.

customers who request for the revision of text messages, no object can have your SMS messages routed through the host platform to capture and secure storage.

Hosted Services will provide the Mobile Extension (PME) services and full IP centrex Hosted Communications portfolio of applications for mobile users, and mixed integrated mobile / IP centrex services. Additional services are available, including voice recording and text revisions to provide a standard, is encrypted and secure access options in accordance with the requirements of the FSA.

already proven approach to providing a wide range of cost effective options, the Hosted Communication Services can take the company far beyond the introduction of a fully integrated communications platform, developed in order to increase availability, increase productivity and improve customer experience, resulting in increased customer satisfaction retention and service revenue.

Hosted Communications platform and mobile platforms are collocated and, for maximum resistance and the choice to connect the many alternative uses mreže.Usluga resilient IP connection to carrier networks to provide voice services.

This "variously connected" principle applies to IP and legacy infrastructure through the carrier network platform in the hostel. It enables businesses to effectively manage calls, in case the primary infrastructure is available to route calls to alternate destinations. This increases the number of calls answered and higher incomes, while maintaining a central place to manage calls and calls. Furthermore, the deployment of facilities such as call recording is easier for both network devices and off-site destinations, including mobile phones, where the host platform management service of summons.

Solution Hosted Communications offers an integrated service options that enable SIP trunks, IP extensions and expansions Mobile is provisioned in one place over a single network, as well as in several places on multiple networks, using an integrated dial plan.

for mobile networks

Mobile users can connect to a private mobile network to provide solutions to the safety, capacity and coverage benefits and further reduce call costs within the private mobile network area.

infrastructure and economic savings

private mobile network extension can be regarded as entirely flexible and immediately portable desk phone replacements. Depending on the type of subscribers and their role, the organization may decide to selectively replace a fixed line PBX extension to mobile devices, providing the potential to deliver savings on moves, adds and changes as the organization grows, as well as costs for the implementation of new fixed infrastructure in the PBX upgrade.

In the current business environment, adding further users of the PBX will incur costs of cabling and installation, as well as the basic cost of purchasing the handset. For comparison, when the micro-cellular network is deployed, adding users to a mobile network based on the borders of these costs:

• cost of mobile phone (between £ 10 and £ 400 depending on the form and function)
  
• GSM base transceiver stations (approximately one in 50 applications, handling seven simultaneous calls, which is equivalent to £ 35 per handset)

One warning, however, that the average lifespan of a mobile phone is far shorter than in a desktop phone and, as such, multiple purchases and May be required. In addition, there May be a management and maintenance fees associated with the service.

Organizational Design Firms May want to move towards flexible working practices, such as hot-tables, but may not have an IP-PBX deployment immediately umu.Privatne mobile network and fixed mobile convergence solution can help to provide hot tables flexibility IP-PBX solutions without the need for substantial (and expensive) infrastructure deployment. Since the private mobile network enabled mobile work as soon as he discovered micro-cellular network, employees are faced with the challenge of constantly changing your phone location. As a result, private mobile networks can serve as a replacement for IP-PBX deployments, or update if you want to work to obtain other benefits to IP-PBX deployment.

companies that have deployed converged voice solutions have been able to achieve up to 50% reduction in annual moves, adds and changes (MAC). This is done as they provide new employees with mobile phones, and gradually moved over to Flexi-tables, where employees have not provided their own desk phone.

Making a business case for fixed mobile convergence benefits are a mixture of hard and soft benefits and, although the soft benefits can have the greatest value to the business, hard savings are usually needed to create a business case.

the following key areas to establish hard cost savings to justify the move to fixed mobile convergence ..

Extend Features Fixed line to mobile calls extension of PBX features to mobile phone means the characteristics and functions are no longer the sole preserve of office and are available when away from the table or from the office. Other advantages of this form of voice-oriented convergence include the provision of a number of advantages and one voicemail. Subscribers can use a fixed line number will also reach them via their mobile, with all voice mail stop on the company PBX. Enhanced calling services that were previously only available on fixed lines, such as call recording and call monitoring, can also be extended to mobile devices.

Fixed Mobile Convergence Mobile provides PBX features and benefits to be available via mobile phones, both inside and outside the office.

Reduce call costs Cost management communication is a perennial concern for all businesses, exacerbated by increasing the need to ensure employees with mobile devices. Generally, the percentage of employees using mobile devices in Europe and still growing. Billing is enhanced further by increasing the use of mobile phones. Fixed Mobile Convergence, when directed to the appropriate end users who will benefit most from fixed vs. mobile calls arbitrage, has the potential to help companies curb their call spend.

Most of the savings will be calling from a call to non geographic and international numbers.

Improving turnout with only 25% of calls reaching intended participants for the first time, improved communication is one of the top three reasons for the introduction of FMC services. To improve customer service, companies are looking to improve the responsiveness of staff through faster access to voice mail, picking up more calls, and allowing customer queries to be passed in the most appropriate employee or team member. Strengthening internal communication is also important as companies seek to accelerate the decision-making and encourage fellow co-operation in efforts to reduce lead times.

Delivery Act

growing importance of showing respect for the cases fines and legal action against companies that do not produce the appropriate records. In June 2007 the FSA fined Kilminster Financial Management Limited £ 42,000 for not keeping adequate records of training and expertise

Businesses call record for different reasons: to assist with training, to provide evidence of business transactions, or to ensure that business compliance with regulatory procedures. Call the record is particularly relevant for specific industry verticals such as financial services and healthcare.

Financial Services Authority (FSA) requires financial institutions to keep records of all trades and transactions related to certain types poslovanja.Najsigurniji and easiest way to achieve this is a recording of telephone conversations between traders and customers.

Voice in the health sector has become imperative to provide protection from liability and accidents, in cases where incorrect information was given to call guides.

Call recording is a feature of many PBX, but is usually available only to calls from the desk phone. The use of fixed mobile convergence solution enables call recording feature be available via mobile phone, allowing mobile phone calls to become a regulation compliant.

Reducing Duplication companies are currently suffering from duplication of management fees, with many employees incurring both fixed and mobile charge management services. Although fixed-line management charges vary significantly with business size and the vendor, many organizations will be paying around £ 250 per annum fixed for the expansion, and also pay a fee for managing mobile services. Clearly, in any organization-scale, immediate savings can be delivered through the removal of fixed-line extension, the PBX features extended to the mobile station.

Furthermore, the removal of fixed line handset can affect the power consumption of the company and increase its 'green' credentials.

Additional capabilities as business grows, fixed mobile convergence solution can help ease the pain incremental change telephony system. First of all, it saves on the cost of individual wiring and the introduction of fixed-line desk phone, which can cost more than £ 350, depending on factors such as building layout, technologies and handset types. With a converged network mobile phone, ensuring a much simpler, requires no outside installation of SIM cards.

The secondary is the limit case in which the enterprise PBX experience capacity constraints. Instead of replacing the PBX or by adding additional cards (along with associated costs of implementation) Mobile users can be added.

improving the productivity of financial benefit can be derived from increased employee productivity and contactability. With enhanced coverage and the almost ubiquitous presence of mobile devices, employees are able to answer and respond to inquiries and requests of customers, with fewer calls for an end to a voice mail system. Furthermore, increases the efficiency of the communication cycle can shorten the decision-making, allowing managers to be more sensitive and faster acting.

use of a converged solution also allows the workforce to be more productive through features such as mobile access to direct dial extensions and conferences. Employees are able to quickly respond to voicemail and benefit from reduced phone tag because of the increased percentage of calls answered first time.

Although it is difficult to measure, research has shown that the softer benefits can lead to measurable revenue, customer retention, customer satisfaction and work rate or cost reduction improvements for the company.